Frequently Asked Questions (FAQs)
DOCS Originals is an Australian medical scrubs wear company specializing in high-quality women's and men's scrubs. Our products are crafted from 75% recycled materials, making them a sustainable choice for healthcare professionals. Our recycled material is GRS certified to prove our commitment to high quality recycled material for customers and the environment.
We are the only medical scrubs company on the market that produces scrubs from recycled fabric. We are GRS (Global Recycled Standard) certified and committed to reducing our ecological footprint. Our scrubs are designed by an Australian nurse, prioritizing the features that matter most to healthcare professionals.
Yes, our scrubs have an anti-bacterial finish and moisture-wicking properties, ensuring that you stay comfortable and protected, minus the odour.
Our scrubs are designed for superior performance, flexibility, and comfort. We focus on a flattering design without sacrificing functionality. Our joggers are more or a slimmer fit and our Original tops are an oversized style allowing for flexibility, comfort and to be worn in several ways depending on your style, e.g. tucked in, front half only tucked in, untucked- however you feel most comfortable. If you dont want an oversized t-shirt style fit for the Original Scrub Top, it is recommended you size down.
Our scrubs are made out of 75% recycled materials and are GRS (global recycled standard) certified, showing our commitment to sustainability. Not only are our scrubs environmentally friendly, so are our swing tag labels are made out of 100% recycled cardboard and our packaging bags are made out of recycled plastic.
Product Care
Our scrubs are made from 75% recycled nylon and 25% recycled elastane.
Wash your scrubs in cold water and use a mild detergent. It is best if you wash them separately to your normal clothes for hygiene purposes, as we all know we can get covered in anything from a busy shift that we dont want to expose our family to. However they can be washed with like colours to prevent any colour bleeding.
No, you should avoid using bleach on the scrubs as it could cause damage to the fabric and its properties.
We recommend that you line dry your scrubs. Do not tumble dry, as it could affect the quality and longevity of the fabric.
Yes, our scrubs are designed with a high-quality anti-bacterial finish and have sweat-wicking properties. They are designed to whisk away sweat and water without holding onto bacteria, preventing odour staining or fabric damage.
The anti-bacterial finish is designed to be durable, but following our recommended care instructions will help maintain its effectiveness and longevity over time.
No, you should not iron your scrubs. The fabric is designed to be lightweight and quick-drying, making it wrinkle resistant compared to other scrubs on the market. Ensure when your scrubs are drying they are hung out neatly and stored on coat hangers so any wrinkles will dissipate quickly without needing to iron.
Shipping and Handling
We currently only ship within Australia.
We ship our items using Sendle.
www.sendle.com
No, orders are not shipped or delivered on weekends or holidays.
All orders are processed within 2-3 business days. If there is a high volume of orders or any unforeseen delays, we will inform you via email or telephone.
Transit times for Sendle are typically between 2-8 days.
Shipping charges will be calculated and displayed at checkout.
Yes, we offer free shipping on orders over $300.
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number. The tracking number will be active within 24 hours.
Docs Originals is not responsible for any customs, duties, or tax fees associated with your order. These are the responsibility of the customer.
Docs Originals is not liable for products damaged or lost during shipping. If you receive a damaged order, please contact the shipment carrier or our support team directly to file a claim.
Payments and Orders
We accept all major credit and debit cards, as well as other options like Apple Pay and Google Pay. We also accept Afterpay.
Yes, our store is hosted on Shopify, which uses secure encryption technology to protect your payment information.
You don't need an account to place an order, but having one allows you to track your order, save your shipping and payment details, and manage your account settings through our customer account features.
You can create an account during the checkout process, or you can sign up through the "My Account" link on our website.
Afterpay allows you to split your payment into four equal installments due every two weeks. Simply select Afterpay as your payment method at checkout.
No, there are no extra fees when you pay on time. If you miss a payment, a late fee may apply. For more details, refer to Afterpay's terms and conditions.
Yes, you will receive an email confirmation with the details of your order shortly after you complete the checkout process.
If you have a customer account, you can log in to check the status of your order. Otherwise, you can use the tracking number provided in your Shipment Confirmation email.
Returns and Refunds
We offer a 30-day return policy from the day you receive your item. To be eligible, the item must be unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, contact us at admin@docsoriginals.com.au. We'll provide you with instructions on how to proceed. Please note that you will need to send the return to a specific address provided by us.
Yes, you are responsible for purchasing a shipping label for your return.
Items sent back to us without first requesting a return will not be accepted, and you will have to cover all costs for shipping the item/s back to yourself.
Please inspect your order upon receiving it and contact us immediately at admin@docsoriginals.com.au if the item is defective or damaged. We will evaluate the issue and take appropriate steps to resolve it.
Yes, we do not accept returns on perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. We do not accept items that have been worn, washed or without all tags intact in the original packaging.
The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item you want.
Once we've received and inspected your return, we'll notify you about the status of your refund. If approved, you'll be refunded on your original payment method within 10 business days.
If it has been more than 15 business days since your return was approved and you haven't received a refund yet, please contact us at admin@docsoriginals.com.au.
